We scheduled in advance and he sent a text 30 min before to confirm. The massage was Excellent from start to finish. 5 stars. He has a great touch. He used an oil and NOT a lotion. He massaged my feet and i did not even need to ask. He looks like all of the pics in the ad. He very comfortable and made me feel at ease. He totally understands the human body. I cant wait to return to south Florida.