Took days to respond to my messages. Didn't follow my instructions to get to the entrance of my building. Didn't bring lotion or oil. Seemed disinterested throughout. Didn't speak to me unless I said something first, and then gave very short responses. The actual massage quality was poor. I've had many massages before and can say that his technique was poor and the pressure was weak. He didn't even look at me for much of the time. Kept scratching me with his nails! Accidentally spilled oil on my eye. I know it was an accident, but it sure didn't help. I ended it a few minutes early because I was really uncomfortable and felt like he didn't care. Overall I felt much worse afterward.